Hear-Say Cape Town Real 2 page 62

The following dialogue has been copied from the Cambridge University Press publication Real 2 – page 62.  The words remain their copyright – it is just an example of how to turn a listening exercise into something much more active for the students.

Hear Start
Say Good afternoon, sir. How can I help you?

 

Hear Yes, hello. I’d like to change my flight to Cape Town.
Say Hmmm. OK, so can you tell me the booking number?

 

Hear Umm.. I don’t remember my booking number to be honest.
Say OK. That’s OK. Maybe just your family name then. Can you give me that?

 

Hear Yeah, my family name is Lister.
Say Is that L-I-S-T-E-R?

 

Hear That’s right. Adam Lister.
Say OK, let me just check for you.

 

Hear The airline is South African Airlines and I think the flight number is SAA 235.
Say Great. And when are you flying?

 

Hear Oh, it’s next Monday, the 15th.
Say Ah yes, that’s right, SAA 235 from Johannesburg to cape Town at 9am. OK. What would you like to change?

 

Hear Would it be possible to fly three days later?
Say OK, let me just check the availability.

Ah yes. There are flights on Thursday the 18th, but unfortunately the nine o’clock flight is full. What about another time that day?

 

Hear Is it possible to go in the morning? Are there other morning flights?
Say There’s another flight at 11.30. How about that?

 

Hear 11.30 sounds good.
Say OK that’s great. There’s a different flight number. It’s SAA 327. Now one thing I just need to sort out with you is that your original ticket was a budget economy class ticket and …

 

Hear Yes, that’s right.
Say Well, it’s the cheapest fare and unfortunately that can only be changed if it’s upgraded. So you’d need to get a normal economy class ticket.

 

Hear Normal economy class? So does that mean I have to pay more for another ticket?
Say Yes, you do.

 

Hear Oh. How much more do I have to pay?
Say Er, let me check… Er that’s 740 rand. Is that OK?

 

Hear Oh that’s quite a bit but…. but I’ll change it anyway.
Say OK. All right. Let me just print this out for you – print out your new itinerary.

 

Hear Good afternoon, sir. How can I help you?
Say Yes, hello. I’d like to change my flight to Cape Town.

 

Hear Hmmm. OK, so can you tell me the booking number?
Say Umm.. I don’t remember my booking number to be honest.

 

Hear OK. That’s OK. Maybe just your family name then. Can you give me that?
Say Yeah, my family name is Lister.

 

Hear Is that L-I-S-T-E-R?
Say That’s right. Adam Lister.

 

Hear OK, let me just check for you.
Say The airline is South African Airlines and I think the flight number is SAA 235.

 

Hear Great. And when are you flying?
Say Oh, it’s next Monday, the 15th.

 

Hear Ah yes, that’s right, SAA 235 from Johannesburg to cape Town at 9am. OK. What would you like to change?
Say Would it be possible to fly three days later?

 

Hear OK, let me just check the availability.

Ah yes. There are flights on Thursday the 18th, but unfortunately the nine o’clock flight is full. What about another time that day?

Say Is it possible to go in the morning? Are there other morning flights?

 

Hear There’s another flight at 11.30. How about that?
Say 11.30 sounds good.

 

Hear OK that’s great. There’s a different flight number. It’s SAA 327. Now one thing I just need to sort out with you is that your original ticket was a budget economy class ticket and …
Say Yes, that’s right.

 

Hear Well, it’s the cheapest fare and unfortunately that can only be changed if it’s upgraded. So you’d need to get a normal economy class ticket.
Say Normal economy class? So does that mean I have to pay more for another ticket?

 

Hear Yes, you do.
Say Oh. How much more do I have to pay?

 

Hear Er, let me check… Er that’s 740 rand. Is that OK?
Say Oh that’s quite a bit but…. but I’ll change it anyway.

 

Hear OK. All right. Let me just print this out for you – print out your new itinerary.
Say End

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: