Category Archives: English lesson Role Play

Meeting role play for up to seven students. Based on Cornelson English for Meetings

I saw the original role play in Cornelsen English for Meetings unit 4 ex12. Initially there were 4 role play cards. I have added three more roles. I have also modified the original role play descriptions to avoid any copy-write issues.

This is the simplified version

General information for all participants:

You are a member of the management team of a car insurance and house insurance company. You are having a meeting to improve customer service.

The company has a call centre that employs 90 staff

30 staff phone potential customers (out bound). 60 staff answer phone calls from existing customers and potential customers.

Manager 1

People answering telephones is out of date and expensive. Staff are difficult to recruit, expensive to train and make mistakes, sometimes giving customers the wrong information.

You want the company to develop a website to help existing customers to answer their own queries and to allow existing and new customers to buy their insurance on-line.

Manager 2

You think the idea to replace call centre staff with a website is a bad idea, you strongly disagree.

A good website is very expensive to build and maintain.

You also think that the website would frighten away customers and potential customers who like to do business with people and not computers.

Who would buy insurance without speaking to someone first?

Manager 3

You disagree with the idea. You think that:

Creating and maintaining an information only – FAQ – website is necessary. People expect to be able to find out prices and answer simple queries 24/7.

But customers and potential customers want to be able to talk to someone. So well trained call centre staff are also needed.

Manager 4

You have called the meeting and will chair it.

You need to be sure about the points your colleagues make – ask questions to clarify what they are saying. By the end of the meeting you need to decide what to do.

Manager 5

You do not want to replace the call centres with a web based solution but you do think staff costs could be reduced by better use of improved telephone technology.

Automatic outbound diallers will increase (sales) productivity.

IVR – interactive voice response – allowing existing customers to identify themselves talking to a member of staff would also increase productivity . So it will be possible to increase productivity and reduce the number of staff

Manager 6

You strongly agree with most of the idea to replace the call centre with a web based solution. You think that:

The company should create a sales website. The sales website should be run by an Irish subsidiary to reduce the amount of tax paid.

An increasing number of customer queries would be answered by the web site, as the site grows, so the number of staff in the call centre could be reduced.

Manager 7

You disagree with the idea to replace the call centres with a web based solution. You think that:

The whole operation should be outsourced to a company who runs call centres.

You don’t produce your own electricity, you buy it, why not buy customer care?

Role play for up to 6 students – Upper Intermediate/Advanced Cosmetic Surgery -after BreakingNewsEnglish

Role play for up to six people, upper intermediate and beyond. The objective is to encourage fluency. The activity started life as a BreakingNewsEnglish lesson –

http://www.breakingnewsenglish.com/1305/130530-jaw_surgery.html#ixzz2kL77T4wd

The original lesson contains many pages of activities based on the original Huffington Post cosmetic surgery story. I have used:the full transcript, the gap fill and the role play which I have extended.

I have classes that vary from 3 to 9 students, the original 4 role set up was a little inflexible, so I added 2 more roles – the model’s agent who wants the model to have the operation and a politician who does not.

An outline structure for a lesson with this material is:

  1. General discussion about cosmetic surgery

  2. Students read the article in pairs – use a 16 pt type face or above and make the students share one copy between two – they are more likely to discuss the article if they have to share.

  3. General discussion about any new vocabulary

  4. Students complete the gap fill in pairs – it tests comprehension and tests if the students have read the original article, it also highlights some useful collocations.

  5. Role play – The student reaction to this task has varied from a fairly civilized discussion through to trash TV confrontations – it depends on how angry the disfigured model becomes with the plastic surgeon and how much the politician likes to rant.’

  6. Show students a short YouTube video entitled ‘Gangnam Style TOP Plastic Surgery, Best Before and After – S’ and ask them to watch and describe the reactions of the people the model meets. The video can be found at http://www.youtube.com/watch?v=z8yqtRJMJj8

Original article

Image-conscious South Koreans are trying the latest procedure in plastic surgery to enhance their looks – double-jaw surgery. After having a nose job and eye reshaping, those who want the “perfect” jaw can opt to go under the knife for what is a major operation. Despite the surgery requiring months of painful recovery, dozens of South Korean celebrities have appeared on television showing off their chiselled new look. And “chiselled” is a key word to describe how surgeons cut away at the upper and lower jaw bones to sculpt the coveted “V-shaped” jawline. Many of the celebrities explained to chat show hosts how their reshaped chins have led to a “turning point” in their careers.

However, not everyone is recommending the operation. Many doctors are advising people against having the surgery for cosmetic reasons. Dr Choi Jin-Young, from the Seoul National University, talked to the AFP news agency of the dangers of the operation. He said: “It’s a very complex, potentially dangerous surgery…It’s disturbing to see people with no real dental flaws daring to go through it just to have a small, pretty face.” There are many reports of the surgery going terribly wrong. One young woman wrote: “My mouth keeps moving leftward and the jaw area has gone numb. I can’t even feel when saliva keeps dripping out of my mouth.” One woman committed suicide after post-surgery complications.

Source:
http://www.huffingtonpost.com/2013/05/27/double-jaw-surgery-south-korea_n_3341221.html?utm_hp_ref=world

Roles

Role A – Model

You are a model. You are very beautiful/handsome but you want a V-shaped jaw. Tell the others three reasons why you are having the double-jaw surgery. You totally trust your cosmetic surgeon (X) and do not believe the horror stories you’ve heard of post-surgery complications.

Role B – Dental surgeon

You are shocked the model is considering having double-jaw surgery. Tell the others three reasons why. The model already has perfect looks. (S)he could destroy his/her career if the operation goes wrong. The months after the surgery are very painful. X is not a qualified medical doctor.

Role C – X (Cosmetic surgeon)

You think the model should have the double-jaw operation. Tell the others three reasons why. None of your patients (including Jo) has ever had any complications. They are all so happy with their V-shaped jaws. The recovery process is two months at most and is not so painful.

Role D – Jo (Former model)

You were a model but had to quit after your double-jaw operation resulted in complications. Your cosmetic surgeon (X) lied to you. You have never recovered. Your jawline is now slanted and your mouth is numb. You cannot close your mouth properly. Tell the model not to have the op.

Role E – Kay (The Model’s agent) (additional role)

You think there is still some good publicity to be had from the model having the operation. Give the others three reasons why the model ‘must’ have the operation.

Role F – The politician (additional role)

Whilst some minor forms of cosmetic surgery may be acceptable you think that modifying healthy and attractive skin and bones in search of some westernised ‘ideal’ is bad for the social fabric of the country. Give the others three reasons why the model should not have the operation.

Image-(1) ____________ South Koreans are trying the latest procedure in plastic surgery to (2) ____________ their looks – double-jaw surgery. After having a nose job and eye reshaping, those who want the “perfect” jaw can opt to go under the (3) ____________ for what is a major operation. Despite the surgery (4) ____________ months of painful recovery, dozens of South Korean celebrities have (5) ____________ on television (6) ____________ off their chiselled new look. And “chiselled” is a key word to describe how surgeons cut away at the upper and lower jaw bones to (7) ____________ the coveted “V-shaped” jawline. Many of the celebrities explained to chat show hosts how their reshaped chins have led to a “(8) ____________ point” in their careers.

requiring sculpt knife turning conscious
showing enhance appeared

However, not everyone is (9) ____________ the operation. Many doctors are advising people against having the surgery for (10) ____________ reasons. Dr Choi Jin-Young, from the Seoul National University, talked to the AFP news agency of the (11) ____________ of the operation. He said: “It’s a very complex, (12) ____________ dangerous surgery…It’s disturbing to see people with no real dental (13) ____________ daring to go (14) ____________ it just to have a small, pretty face.” There are many reports of the surgery going terribly wrong. One young woman wrote: “My mouth keeps moving leftward and the jaw area has gone (15) ____________. I can’t even feel when saliva keeps dripping out of my mouth.” One woman (16) ____________ suicide after post-surgery complications.

numb potentially cosmetic committed

flaws recommending through dangers